We're providing contact centre solutions for some of the biggest companies in the UK. Whether you’d like us to run your entire contact centre or simply assist your existing teams at peak times, we can help.
Contact centre services tailored to your brands and needs
Capita can supply the people, technology and premises for all types of contact management, including customer services, payments, complaints, advice lines and emergency response.
Our employee engagement programmes ensure our agents feel closely aligned to your brand and customer experience ethos.
We tailor services, so you only pay for what you need, and offer cost-effective options such as offshore contact centres. We’re also experts at turning customer calls into cross-selling opportunities.
We’re currently serving more than 50 of the UK’s largest brands, including the BBC, National Trust and O2. By outsourcing customer service to us, companies are saving up to 40% in costs. Find out how we can help your business below.
Our experienced insurance professionals are able to offer a wide variety of claims services to our customers, including Lloyd’s, London Market Claims and niche loss types. We have a legally qualified team of expert claims handlers and binder management specialists.
From website optimisation to AI-powered smart chatbots, to multilingual adviser hubs for complex queries, our modular solutions enhance the experience of all your customers, no matter where in the world they are.
We’re helping organisations to communicate with worried customers during times of disruption with flexible, reliable and expert customer support, for as long as they need it, in rapidly deployed contact centres.
We make finding and keeping your customers much easier. Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.