Contact centre services tailored to your brands and needs

Capita can supply the people, technology and premises for all types of contact management, including customer services, payments, complaints, advice lines and emergency response. 

Our employee engagement programmes ensure our agents feel closely aligned to your brand and customer experience ethos.

We tailor services, so you only pay for what you need, and offer cost-effective options such as offshore contact centres. We’re also experts at turning customer calls into cross-selling opportunities.

We’re currently serving more than 50 of the UK’s largest brands, including the BBC, National Trust and O2. By outsourcing customer service to us, companies are saving up to 40% in costs. Find out we can help your business below.

Contact management services

01

Multi-channel contact management

We’re continually investing in our multiple customer management channels, skills and technology to deliver the best outcomes for our clients and their customers.

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02

Multi-lingual hubs and location strategy

When it comes to location strategy, our focus is ‘rightshoring’ – finding the most appropriate operation for the needs of you and your customers.

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03

Peak management

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

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04

Omni-channel

By providing a seamless experience to our clients' customers, across multiple channels, we're not only increasing customer satisfaction, but helping to prevent them going elsewhere.

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05

Claims management

Our experienced insurance professionals are able to offer a wide variety of claims services to our customers, including Lloyd’s, London Market Claims and niche loss types. We have a legally qualified team of expert claims handlers and binder management specialists.

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Our related insights

How can we help your business progress?

Explore related solutions

01

Customer experience transformation

Trusted by some of the largest brands and public-sector organisations in the UK, we have a long track record of designing better customer experiences that really fit companies' needs.

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02

Customer acquisition and retention

We make finding and keeping your customers much easier. Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.

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03

Customer experience systems and software

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

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