Data analytics and insight can help local authorities understand and predict customer behaviour to effectively plan future service delivery needs.
These valuable insights can help transform a specific end-to-end customer journey or enable full-scale transformation for a local authority.
We also help local authorities to interpret the data to make evidence-based decisions on more effective ways to design community services.
Our team of data analysts turns these findings into actionable insights that we use to support our local authority customers to make practical and strategic change.
Combined with our digital specialists expertise and unrivalled local government experience, Capita can help you optimise your current processes and deliver the best customer experience.