By understanding their citizens better, councils can deliver improved services to meet their needs
Local authorities have a wealth of data across their organisation that, when analysed, offers huge opportunities to design services differently.
This data could be used not just to realise efficiencies, but to change the way the organisation operates to improve the customer experience – and support the journey to a predictive and preventative operating model.
Our approach
Data analytics and insight can help local authorities understand and predict customer behaviour to effectively plan future service delivery needs.
These valuable insights can help transform a specific end-to-end customer journey or enable full-scale transformation for a local authority.
We also help local authorities to interpret the data to make evidence-based decisions on more effective ways to design community services.
Our team of data analysts turns these findings into actionable insights that we use to support our local authority customers to make practical and strategic change.
Combined with our digital specialists expertise and unrivalled local government experience, Capita can help you optimise your current processes and deliver the best customer experience.
Customer experience
Working with Barnet Council to transform customer experience
As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.
Data analysis outcomes
Our team of data analysts are helping councils to:
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Our thinking
How can we help your organisation progress?
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Response out of hours
Helping vulnerable citizens in an emergency situation, with high quality customer service.
Read moreChannel shift
Our channel shift solutions are helping citizens to contact and transact with their local services, in whatever way suits them best.
Read moreDigital citizen experience
We help local authorities deliver end-to-end digital services that transform the customer experience.
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