By understanding their citizens better, councils can deliver improved services to meet their needs
Local authorities have a wealth of data across their organisation that, when analysed, offers huge opportunities to design services differently.
This data could be used not just to realise efficiencies, but to change the way the organisation operates to improve the customer experience – and support the journey to a predictive and preventative operating model.
Our data driven insights are helping local authorities understand and predict customer behaviour. We can then guide improvements to the customer experience and the way that services are delivered.
Understand & predict citizen behaviour
Data analytics and insight can help to plan future service delivery needs.
Valuable insights
For a specific end-to-end customer journey or full-scale transformation.
Design effective community services
We help local authorities to interpret the data to make evidence-based decisions.
Turn findings into actionable insights
Our data analysts support local authorities to make practical, strategic change.
Deliver the best customer experience
Unrivalled local government & digital expertise to optimise your processes.
Our team of data analysts is helping councils to:
Improve communication
We connect departments running different council services by involving them in evidence-based customer service discussions for co-designed ideas initiatives.
Inform future decision-making
Show senior managers the pain points experienced by residents & local businesses to demonstrate the impacts of day-to-day decisions and spending.
Enhance insight
Understand where the demands originate and prompt action internally (such as resourcing adjustments) as well as identify opportunities to close experience gaps.
Understand and predict demand
Use data and demographic information intelligently to understand patterns and predict significant events occurring (such as flooding and school admission) to plan ahead.
Contact an expert
Customer experience
