Helping you meet changing priorities with flexible actuarial resource

With so much constant change in the insurance and pensions industry, from evolving regulatory and accounting standards to global events which impact businesses and customers, it can be hard to keep up with developments whilst protecting your company’s interests.

We ensure you can respond in an agile, cost-effective way to the challenging economic climate - and remain compliant with the latest reporting requirements - by providing highly skilled, experienced actuaries to enhance your resilience and boost your delivery capacity.

Our large, dedicated FCA-regulated team of over 90 actuarial specialists is already working collaboratively with major insurance and pensions providers - across the UK, helping them to react quickly to fluctuations in demand.

Whether you need additional short-, medium- or long-term actuarial resources, or require an ongoing outsourced service, you can rely on our extensive industry and actuarial expertise across a range of clients, systems, activities and products, to ensure you have the support you need, when you need it.

Key statistics


Over 400,000

➥ Policies migrated in transformation programmes



➥ Residual monthly pay system discrepancy resolved for a health client



➥ Reduction in complex policy referrals to the actuarial team by introducing automation for front/back office staff

How we help


Flexible resource for when you need it

From immediate short-term interim actuaries to longer-term arrangements, our flexible resource model across all levels – from experienced actuaries to more junior analysts - allows you to scale up or down to safeguard delivery whilst minimising permanent team costs. This budget-friendly alternative to consultants also avoids the compliance and onboarding complexities of using individual contractors.


A range of cost-effective actuarial services

We have experience across policy servicing, policy remediation, product development and governance, pricing, complex liabilities calculations, financial reporting, model development and system migration.



The latest technologies to deliver efficiency and insight

With extensive experience of process improvements and implementing data-driven automation, we’re uniquely placed to deliver significant efficiencies. We also combine actuarial and data expertise alongside technologies such as artificial intelligence and machine learning to provide useful insight.


Outsourcing and modelling-as-a-service options

We offer outsourcing solutions for policy servicing and small actuarial functions, providing technical support, financial reporting, and modelling services. We develop, maintain, review and enhance actuarial models across all platforms for the accurate assessment of solvency and future capital needs, as well as individual policy projections.


Actuarial project delivery

We apply our wider capabilities and expertise to cross-functional programmes and projects, including for regulatory change – such as IFRS17 implementation – system migrations, end-to-end complaint handling and remediation. Across multiple clients we’ve corrected 270 legacy policy errors which impacted over 800,000 policies, handling complex redress calculations that have totalled over £400million paid out in redress payments.



With extensive expertise in managing major system migrations and transformation projects, we’ve migrated over 400,000 policies across 167 product variants to new policy administration systems. In the process, we’ve removed legacy over-engineering by rationalising over 20% of the calculations, saving over 250 days of development and testing, and significantly simplifying the product and calculation landscape.

Case study

Rescuing a costly migration for a health client through expert actuarial services

Recently we worked with a health client that had embarked on phase 2 of a major digital transformation programme and were beginning to migrate their complex payments system. Through the migration they began to see discrepancies of £6m a month. We used expert data analysis and calculations to identify and rectify this urgent problem. Our services that supported the client saved them millions of pounds and have enabled them to have a stable financial future.

finance calculation

Robust, flexible and compliant corporate reporting services

Managing future reporting resource requirements and expenses can be challenging for smaller life insurance companies and books in run-off.

Our flexible outsourcing services give you access to our highly skilled and experienced actuarial and financial reporting specialists who take ongoing responsibility for the production and analysis of your financial results, produced under a robust control and governance framework.

Allowing you to focus on interpretation and decision-making, this supports you through peaks and troughs, helping you to control future costs and remove key person dependencies. Working collaboratively and adapting to your needs, our experts can support you with:

  • all aspects of SII reporting, including capital requirements, QRTs, SFCR and analysis of change
  • IFRS reporting
  • embedded value (EV) reporting
  • experience investigations and basis setting
  • forecasting
  • development and maintenance of actuarial models
  • regulatory changes

Why Capita


Proven and trusted

We have an outstanding track record of providing consistently high service levels, even in the most challenging and complex of environments.



We employ all of our people through our FCA-regulated business, meaning no IR35 risks and simple on-boarding without additional vetting.


Extensive industry and technical expertise

We combine technical and process expertise with market experience and commercial knowledge to improve the efficiency and effectiveness of your business, helping you to achieve your goals.

We have worked with the team at Capita for many years and have always found their service to be extremely professional, flexible and helpful. We see this arrangement as much more than just the outsource of actuarial processes and the Capita team are essentially an extension of our own team.

Capita client, 2021

Actuarial insights and services

Our series of insightful articles, research and reports look at how the landscape is evolving to help you respond to demand, ensuring compliance with evolving requirements and protecting business interests, even in an uncertain economic climate.

employee working



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