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Protecting staff and patients with remote appointments
To maintain a healthy population, it’s crucial that clinicians can deliver safe, effective, medical care. This can often be achieved with telephone appointments during self-isolation and social distancing, it is the most accessible medium but poses a significant challenge where a visual assessment is required.
Capita’s Virtual Consultations solution is uniquely placed to help.
Using next-generation video-sharing technology, our Virtual Consultations solution enables enhanced virtual appointments that can form part of the patient record, so clinicians can deliver a large number of consultations whilst keeping everyone safe:
- Enables instant remote visual assessment of the patient.
- No additional understanding or equipment needed within the clinician’s environment.
- No set up for the patient as it uses their built-in smartphone functionality.
- Retains a secure and safe video record of the consultation which can be attached to the patient record.
- Relieves demand by enabling self-isolating clinicians to provide care.
- Enables easy and open access to services whilst protecting the most vulnerable.
- Deployed within a secure container within Microsoft Azure, ensuring compliance with NHS Digital Information Governance Standards.
Key statistics
25
years’+ experience
of developing healthcare solutions.
95%
of NHS Trusts
and Clinical Commissioning Groups in the UK work with Capita, as well as healthcare organisations across the world.
100m
patient interactions
powered by our software applications, used by some of the world’s leading healthcare providers and insurers.
How Virtual Consultations works
Key features
A more efficient way for all settings to deliver care
Virtual Consultations solution enables enhanced virtual appointments that are captured and can form part of the medical record, so clinicians can deliver a large number of consultations whilst keeping everyone safe. No equipment is needed within the clinician’s environment and no set up on the part of the patient as it uses their built-in smartphone functionality.
An improved experience for patients
Enhanced remote assessments support patients with easy and open access to services whilst protecting the most vulnerable by limiting exposure. Patient consultations usually delivered by outpatient clinics, doctors’ surgeries, community settings and home visits can all be supported. Patients avoid the inconvenience and expense of travelling to a healthcare facility, eliminating time spent waiting in the clinic.
Enhancing triage assessments
Virtual Consultations can be fully integrated with our teletriage solution for safe, consistent remote assessments. Ideal for supporting patients with self-isolation and social distancing, it combines intuitive patient-relationship management with customisable clinical decision support, enhanced by the media-streaming capabilities of Virtual Consultations for informed assessments by doctors, nurses and trained call handlers.
