Deliver healthcare safely with virtual consultations

Keeping people safe is always important, but particularly in the current health crisis when professional distancing is critical.
Health professional

Protecting staff and patients with remote appointments

To maintain a healthy population, it’s crucial that clinicians can deliver safe, effective, medical care. This can often be achieved with telephone appointments during self-isolation and social distancing, it is the most accessible medium but poses a significant challenge where a visual assessment is required.

Capita’s Virtual Consultations solution is uniquely placed to help.

Using next-generation video-sharing technology, our Virtual Consultations solution enables enhanced virtual appointments that can form part of the patient record, so clinicians can deliver a large number of consultations whilst keeping everyone safe:

  • Enables instant remote visual assessment of the patient.
  • No additional understanding or equipment needed within the clinician’s environment.
  • No set up for the patient as it uses their built-in smartphone functionality.
  • Retains a secure and safe video record of the consultation which can be attached to the patient record.
  • Relieves demand by enabling self-isolating clinicians to provide care.
  • Enables easy and open access to services whilst protecting the most vulnerable.
  • Deployed within a secure container within Microsoft Azure, ensuring compliance with NHS Digital Information Governance Standards.

25 years’+


of developing healthcare solutions.


of NHS Trusts

and Clinical Commissioning Groups in the UK work with Capita, as well as healthcare organisations across the world.

100 million

patient interactions

powered by our software applications, used by some of the world’s leading healthcare providers and insurers.

Watch the video to discover more

How can we support your organisation to deliver medical care?

How Virtual Consultations works

Quick to set up, easy to use

Compatible with existing systems, Virtual Consultations can be set up remotely in just a few days, with staff training and onboarding taking less than an hour.

There’s nothing for the patient to install – they simply click a link on their own smartphone device.

How it works

The clinician discusses care on the telephone with a patient and, if a visual assessment is required, sends a link via text or email to the patient’s smartphone.

The link enables the phone camera to live-stream from the patient’s device without installing an app or software, helping clinicians and health professionals across care settings deliver safe and effective care for their patients and clients.

The clinician or health professional can then initiate a visual assessment mid-call, making it possible to track the development or progress of a condition. The live stream can also be shared with specialist colleagues.

The media is automatically captured, digitally fingerprinted and retained securely for 30 days, during which time it can be downloaded to the patient record.

Key features


A more efficient way for all settings to deliver care

Virtual Consultations solution enables enhanced virtual appointments that are captured and can form part of the medical record, so clinicians can deliver a large number of consultations whilst keeping everyone safe. No equipment is needed within the clinician’s environment and no set up on the part of the patient as it uses their built-in smartphone functionality.


An improved experience for patients

Enhanced remote assessments support patients with easy and open access to services whilst protecting the most vulnerable by limiting exposure. Patient consultations usually delivered by outpatient clinics, doctors’ surgeries, community settings and home visits can all be supported. Patients avoid the inconvenience and expense of travelling to a healthcare facility, eliminating time spent waiting in the clinic.


Enhancing triage assessments

Virtual Consultations can be fully integrated with our teletriage solution for safe, consistent remote assessments. Ideal for supporting patients with self-isolation and social distancing, it combines intuitive patient-relationship management with customisable clinical decision support, enhanced by the media-streaming capabilities of Virtual Consultations for informed assessments by doctors, nurses and trained call handlers.

How can we help your organisation?

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