Our mortgage advice customer satisfaction scores
Requests for payment holidays processed for one client during the pandemic
Tens of thousands
How many people we help to buy a new home or remortgage every year
Litigation, property sales, receivership and shortfall recovery
“The working synergy between us and Capita has led to good outcomes for both our business and our customers. We’ve worked together to keep lending when other banks might have stopped during the pandemic, supporting customers in financial difficulty, and ensuring that customers are more satisfied with the service they get from us. It’s a successful partnership, and one that we’re glad to have.”
Darrell Evans, Managing Director of Retail Banking at The Co-operative Bank.