Tens of thousands
➥ How many people we help to buy a new home or remortgage every year
Enhancing customer experience, especially when they need you the most
The Co-operative Bank
We’re helping The Co-operative Bank to create better experiences with consistent customer outcome quality scores of 95%, and mortgage advice customer satisfaction scores of 95%-100%. We helped the bank to maintain a full service during the pandemic, dealing with over 27,000 payment deferral requests. Our partnership led to a lending increase of 5%, enabling 22,000 customers to buy a new home or remortgage, and the bank to maintain their market presence.
Stand out in a dynamic, constantly changing mortgage market
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