Resilient, integrated communications

The DS3000 voice and data communications hub is trusted to meet the critical needs of emergency service call-handling and dispatch across the UK. Where security and resilience in communications can mean the difference between life and death.

Overview

Approach

Delivering a unified platform for radio and telephony communication

The DS3000 Integrated Communication Control System (ICCS) provides single touchscreen control to a host of integrated subsystems.

It is fully compatible with the UK’s Emergency Service Network and capable, through its open integration interface, of being deployed in conjunction with the latest next-generation communication networks.

And, although traditionally used by public safety agencies, we're seeing a growth of interest in the DS3000 for use in securing communications across the critical national infrastructure sector, including oil, gas and water utilities in the Middle East.

130+

DSX systems in the UK, used by police, fire, ambulance, coastguard, military and Highways England.

Only ICCS

solution being used to fully support countrywide operation in the UK.

How it works

The DS3000 has been designed to provide single touchscreen control to a host of integrated subsystems. These can include digital trunk and analogue PMR radio systems, call handling systems, digital and analogue telephony, CCTV, voice recorders, intercom systems, door locks and alarms.

It also provides the capability to integrate with both internal and external sources for provision of the correct decision-making information for the dispatch process.

Key features include:

an intuitive user interface resulting in reduced training time
functions accessed via a touchscreen or mouse
multi-lingual options
efficient call logging
integrated voice recorder
safety broadcasts configured to provide automated announcements
management information reporting to show control room activity, operational performance, system loading and optimisation.

Learn more about our DSX systems