Enable growth by creating perfect moments
Sustainable transformation means a brighter future for banking. Whether that’s being attentive to preferred channels or driving efficiencies to reduce costs, the focus must be on enhancing every moment for your customers and colleagues. At Capita, we blend our banking expertise with an innovative, human-centric approach to nurture your people through a proven mix of technology, training and resources, enhancing and transforming processes and customer experience to drive growth.
Take a look at our library of useful resources below - including thought leadership articles, webinars and industry reports - to help you overcome the challenges of today and prepare you for what’s ahead tomorrow.
Customers need an empathic collections industry now more than ever
The cost of living has hit a 30-year high, with many customers really struggling. Empathetic collections can help even while protecting revenue.
Report: Treating customers fairly in collections
We commissioned an independent market research company to look at fairness in collections to better understand customer debt.
Banks can still do more to make sure customers reach the right people
Getting through to someone who can help is causing finance customers the most frustration which is why making it easier to contact the right person is now a pressing issue.
Webinar: It’s time to flex the power of open banking for consumers
The UK’s open banking usage is growing rapidly – how can we seize the opportunity to drive real change to customer experience?
Ipsos report: What drives great customer experience?
Find out about the CX index which measures how well industries are meeting customer expectations.
Will customers really pay more for better service?
The UKCSI’s report indicates that the number of customers saying this has increased from 26% to 34% in the last 2 years.
Turning noise into insights with social listening
What is social listening and why is it so important and relevant to today’s organisations?
