Globally banking is changing rapidly.
In 2010, when Metro Bank received its banking licence, it was the first in the UK for 150 years and, since then, a number of new entrants are continuing to transform the market.
Regulation through open banking is driving greater transparency of transactions and opening up new opportunities for non-banks and technology players to offer financial services.
Neo banks are not just digitally enhancing banking products, they are redesigning services which could lead to a future of banking services being provided without banks.
Against this background of heightened potential disruption, new possibilities need to be imagined for banks to remain relevant in the future.
At Capita, we're using our experience in software, data and analytics, people solutions and specialist customer management to bring together propositions, technology, marketing, and organisational design to deliver future success.