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Artificial intelligence

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Digital & technology

Capita appoints Chief AI and Product Officer

Capita
Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation.
2 Min read
News
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Digital & technology

Smart cities

Capita extends smart meter licence contract

Capita
Capita has secured an extension to its Data Communications Company (DCC) Licence to manage the UK’s smart meter secure communications platform.
2 Mins read
News
AI-human

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Digital & technology

Learning & development

Capita aims to enhance CX and staff skillset in 100-strong AI Academy

Capita
Capita has launched a new AI training Academy in partnership with Multiverse, delivering more than 100 AI apprenticeships to leverage AI responsibly.
3 Mins read
News
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Corporate information

Digital & technology

Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres

Capita
Capita has unveiled Agent Suite, a customer service Gen AI tool to streamline and enrich the experience for clients, their customers, citizens and agents.
2 Mins read
News
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Artificial intelligence

Corporate information

Digital & technology

Capita advances approach to next-generation AI with Microsoft

Capita
Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth.
2 Mins read
News
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Artificial intelligence

Automation

Corporate information

Customer experience

Digital & technology

Capita collaborates with Amazon Web Services (AWS) to deliver a next generation contact centre and service excellence solution

Capita
Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS).
3 Mins read
News