SP Energy Networks, part of ScottishPower, is a transmission network operator and the UK’s second largest distribution operator in the UK, delivering electricity to around 12 million people across a network spanning more than 170,000 kilometres.
Effective from 1 May 2025, and in line with its focus on delivering people-based, tech enabled services for clients, Capita will deliver an enhanced telecoms Network Operations Centre (NOC) capability - operating at the heart of SP Energy Networks’ overall delivery model, ensuring the availability of critical services in a way that keeps pace with demand whilst delivering a more efficient operation.
Melony Buchanan, Managing Director for Technology, Capita Local Public Service, commented:
“We are really excited about this new partnership with SP Energy Networks and the vital role we will play in delivering service excellence across their critical national infrastructure and supporting the journey towards Net Zero.”
“Our telecoms Networks Operations service will introduce several enhancements, designed to improve the management and resolution of fault and overall customer experience - ensuring we help SP Energy Networks maintain the delivery of energy to the millions of homes and businesses that they serve.”
About Capita plc
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.
Media enquiries
Capita external communications
Email: media@capita.co.uk
Capita announces it will help deliver training services for the British Army’s Collective Training System (ACTS), as part of the Omnia Training consortium led by Raytheon UK.
Read more
Capita provides a further update on the Group’s performance in 2026, an update on the Civil Service Pension Scheme contract, and 2025 proforma financial data.
Read more
Capita notes that Ofgem has concluded its investigation into Smart DCC’s procurement practices. Smart DCC has agreed to pay £200k into the Ofgem Voluntary Redress Fund.
Read more
Capita notes the Ministerial Statement made on 6 July 2026 by the Paymaster General regarding Capita’s administration of the Civil Service Pension Scheme contract.
Read more
Share