Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

The majority of consumers believe that the financial services industry is not doing enough to protect the environment.

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Know your customers better to help reduce their carbon footprint

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.