Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Swiss telecom leader boosts service, sales & cuts costs with Capita’s Centrical platform—driving performance through smart nearshore strategies.

Capita integrates collections into the customer service process boosting efficiency, satisfaction, and long-term loyalty for a German telecommunications company.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.