Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Know your customers better to help reduce their carbon footprint

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Our research explores attitudes to water efficiency and smart meters, and whether the public feels that water companies are doing enough to address climate change.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.

Maintaining services to deliver critical gas safety guidance to keep the public safe.

By leveraging our capabilities, digital expertise and extensive network, we help charities build experiences to change the world for better.

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.