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Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Insight

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Service

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Service

Knowing you’re delighting your customers is the holy grail for any business.

Insight

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Service

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

Case study

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

Case study

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Reports

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Case study

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

News

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