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Local government
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We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Service

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Service

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Service

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

Service

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

Insight

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Service

Addressing workforce issues is vital to the digitisation of all public services

Insight

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Insight

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Insight

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Insight

Our latest insights