We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough.

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Masterplans are a key tool that planners can use to shape the delivery of a diverse range of projects, from simple layouts of individual sites through to urban extensions, new towns and area-wide regeneration projects.

Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

Knowing you’re delighting your customers is the holy grail for any business.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.