In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Knowing you’re delighting your customers is the holy grail for any business.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.