Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Our report - Hive Mind Guide to Customised Post Purchase - draws on The Hive Community insights, offering practical tips to help navigate the retail landscape.

We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

We're helping the retail industry meet increasing consumer expectations with services which improve online and in-store performance.

We’re helping banks and building societies to drive growth by delivering positive customer experiences through expert customer service agents, services which include those regulated by the FCA, and intelligent technologies.

Cloud migration remains the top transformational priority as businesses look to innovate, but research reveals migration challenges are slowing progress.

Capita has today signed a partnership deal with tech start-up, Distributed, a company that builds high performing digital development teams.