Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

When there's a problem, getting the right help and support to our customers is a priority.

Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

We provide contact centre solutions for some of the biggest companies in the UK, from running entire contact centres to supporting existing teams at peak times

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We're dedicated to supporting thousands of customers across the UK.

Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.