At the heart of the travel and hospitality industry is great customer experience.

News, research, reports and thought leadership articles looking to the future of utilities

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Water efficiency should just be an underpinning activity, you need to save water and not waste it and then you need these extra things on top like reservoirs and water transfers, and even desalination. If you don’t do the water saving bit you just need to build loads more stuff and you do get into a position where you need desalination pretty quickly

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Energy prices are driving up the cost of heating water, the increased media attention regarding pollution and leaks is raising awareness, and weather extremes mean that both droughts and floods are commonplace.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.