Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.

Energy prices are driving up the cost of heating water, the increased media attention regarding pollution and leaks is raising awareness, and weather extremes mean that both droughts and floods are commonplace.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

With our flexible, expert customer service teams, we're supporting William Hill during the sporting calendar’s biggest events.

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.

Cloud migration remains the top transformational priority as businesses look to innovate, but research reveals migration challenges are slowing progress.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.