Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Cloud migration remains the top transformational priority as businesses look to innovate, but research reveals migration challenges are slowing progress.

Capita has today signed a partnership deal with tech start-up, Distributed, a company that builds high performing digital development teams.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.