A research project into ways to enhance public safety by tackling complexity and risk in taxi licensing applications has highlighted a significant need for a smarter digital solution to a ‘time-consuming, out-dated process’.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Our research explores attitudes to water efficiency and smart meters, and whether the public feels that water companies are doing enough to address climate change.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.

We’ve used our construction and project management expertise to help North Tyneside Council to reinforce a seawall along its popular promenade, protecting the area and its rare wildlife from coastal erosion.

Maintaining services to deliver critical gas safety guidance to keep the public safe.

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.

Capita has been appointed by RSSB to provide audit and assessment services for the GB railway supplier prequalification scheme.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.