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Capita plc (‘Capita’) today announces it has secured an extension to its contract to deliver Personal Independent Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Knowing you’re delighting your customers is the holy grail for any business.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

We’ve been working with DWP and DfC for over 10 years, delivering 2.7 million PIP assessments, enhancing accessibility and ensuring continuity in challenging times.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Capita plc today announces that it has won a new £21.7m contract to run the Job Entry Targeted Support (JETS) programme in Scotland.