The journey for police forces to achieving GDPR compliance and avoiding Information Commissioner's Office investigation, fines, and reputational damage.

Why providers must build end-to-end customer management frameworks that bring together process automation, natural language understanding, generative AI, and real-time analytics.

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

Retailers are facing more pressure to use technology to improve interactions with customers to create stand out experiences.

With the Prime Minister’s commitment to artificial intelligence, we look at the productivity and service improvements that could come from embracing this technology.

Discover how Lambeth Council partnered with Capita to strategically reduce aged debt through rigorous assessment, intelligent segmentation, process optimisation, and community engagement, resulting in significant financial gains and improved operational efficiency.

How Capita’s 9-year partnership with TfL is transforming London's transport infrastructure, including Congestion Charging, LEZ, ULEZ & Safer Lorry Scheme (DVS)

This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.