February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation.

Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS).

Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.

Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.

We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.

Swiss telecom leader boosts service, sales & cuts costs with Capita’s Centrical platform—driving performance through smart nearshore strategies.

Capita integrates collections into the customer service process boosting efficiency, satisfaction, and long-term loyalty for a German telecommunications company.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.