We use analytics to help you understand customer behaviours and unmet needs, supporting you to put people and processes in place to exceed expectations.

From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Our completely automated and engaging sales experience positions your retail business for growth with only minimal effort from you and your customers.

Thought leadership articles and webinars to help mortgage providers so they can support mortgage customers during some of their most important life moments.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

We’re committed to being a purpose-led responsible business – in how we operate, serve society, respect our people and the environment, and deliver improving returns to our investors.

Our five-year responsible business strategy was defined in consultation with colleagues, clients, investors and community groups to identify the most relevant sustainability issues that Capita should be addressing.

Our expert out-of-hours team ensures emergency callers to London Borough of Barnet Council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.

Our study of 3,000 UK shoppers benchmarks consumer attitudes to understand how we shop, our preferences and the extent we require sustainable/ethical practices.