Find out how we helped Lambeth Council enhance communications, streamline operations, and improve customer experiences using AI, supporting efficiency and sustainability.

We scanned 55.2 million pages (350,000 files) of patient notes for Aintree University Hospital NHS Foundation Trust to help rationalise space and resources.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

When a new Covid-19 testing programme was put in place, we supported with our print procurement expertise to manage the administration of the scheme.