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Smart cities
Complaints management
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We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough.

Case study

Masterplans are a key tool that planners can use to shape the delivery of a diverse range of projects, from simple layouts of individual sites through to urban extensions, new towns and area-wide regeneration projects.

Case study

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Service

Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

Insight

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

Insight

How firms must reengineer their CX complaints management around three core principles: data intelligence, operational scalability, and customer-centricity.

Insight

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

Insight

We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.

Case study

We consider how prioritising accessibility and embracing diversity can pave the way for urban environments where everyone can thrive.

Insight

We’re committed to working together with Commsworld to support Scotland’s digital strategy with technology and a focus on enabling citizen-focussed outcomes.

Case study

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