In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

Watch the video of our exclusive event for compelling CX insights into data, vulnerability and the opportunity for growth.

We helped Purbeck District Council to lay the foundations for a better future for its residents before becoming part of a new local authority, drawing up plans to maintain the area’s distinctive character while supporting sustainable growth.

Digital transformation was a core aim for many businesses going into 2020, but it’s unlikely that any IT leaders predicted the acceleration in digitalisation that the pandemic has brought about.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

Our vodcast series discusses how lenders can support people through the cost-of-living crisis by using data to identify the vulnerable & ease the increase in demand

Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

Research has revealed: that people want more empathy from companies. In this video series, we deep dive into the 5 key themes explored in our recent whitepaper.

Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?