Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

Research has revealed: that people want more empathy from companies. In this video series, we deep dive into the 5 key themes explored in our recent whitepaper.

Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

The way we manage our people and respond to our customers’ needs to be adaptive, relevant but above all empathetic.

What are the barriers to adopting a smart meter? What are people doing to reduce water wastage? We examine key trends to help you understand your customers better

We’ve supported a major housing development in North Tyneside by helping the local council to build a road to it – on time, on budget and with minimal disruption.

We provided a full-time senior planning policy officer to Hartlepool Borough Council when its team were understaffed, allowing it to keep delivering high quality services to its citizens.

We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.