The Big Questions - a Capita learning and development podcast series!
In this series of conversations, Capita Senior Learning Consultant James Eynon meets with a range of L&D practitioners across industries and sectors to discuss the big questions in learning. In each episode, James and his guests explore how we can all learn and grow at work – and provide you with practical tips along the way.
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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