Capita’s industry spotlight: key CX trends by sector
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
Read moreThe Big Questions - a Capita learning and development podcast series!
In this series of conversations, Capita Senior Learning Consultant James Eynon meets with a range of L&D practitioners across industries and sectors to discuss the big questions in learning. In each episode, James and his guests explore how we can all learn and grow at work – and provide you with practical tips along the way.
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
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In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
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