Capita South Africa shows how to deliver great customer experience
This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
Read moreCapita Senior Learning Consultant James Eynon meets with a range of learning and development (L&D) practitioners across industries and sectors to discuss the big questions in learning. James and his guests explore how we can all learn and grow at work – and provide you with practical tips along the way.
As the Web Content Accessibility Guidelines (WCAG) have recently updated from version 2.1 to version 2.2, today James is exploring what the WCAG are and their implications for how we make learning content truly accessible. To do that, he's joined by experts from Capita’s Learning Experience team; Learning Experience Manager Marius Holtan, and Quality Manager Simon Hollobon.
Together, they discuss the need to design to edge cases, the importance of user research and diverse perspectives in the design process, and how to create structure around content design. Also, most importantly, they answer the big question once and for all: is ‘WuhCag’ an acceptable pronunciation?
There’s also the latest trip down to Learning Room 101, where Marius is joining the dots and Simon isn’t ticking a box...
This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
Read more
This article explores how procurement can drive wider and greater innovation across organisations whilst continuing to deliver on the traditional expectations
Read more
We look at the opportunities for procurement teams to make savings in pharmacy spend.
Read more
Share