Job description:
We have a new opportunity to join our TVL Digital Operations Team as a Product Owner – Social Media, Knowledge, Marketing & PR.
As a Product Owner you will be accountable for Social Media interactions with customers, ensuring delivery of SLA and protection of brand reputation for Client and Capita, taking a pro-active approach to trends and themes which may be causing customers a poor experience and identify opportunities to address them.
You will manage the continual evolution of letter templates (including drafting new templates) to meet the demands of the business, ensuring we can respond to customer queries in an effective and efficient manner whilst adhering to TVL Policy and process.
You will also be responsible for the management of the ASK Knowledge Management system used across TVL Operations.
Additionally, as Product Owner you will support the Senior Marketing Product Owner to work closely with all stakeholders to co-ordinate impacts to Project Briefs, RFCs and Campaign copy changes that impact the operational areas, providing detailed feedback whilst adhering to tight deadlines.
This is a full-time permanent role, offering hybrid working arrangements (office working assigned to our Darwen, Lancashire office).
