In numbers: Capita and multi-channel customer communications
10 million+ email communications
➥ How many we send every year, managing clients’ transition to digital delivery
How we can help
Whether designing a paper bill with legislative information which needs to be clearly communicated, e-statements with call to actions, forms to upload documents or SMS reminders, it’s crucial your message is heard and understood. Our experience includes turning raw or pre-composed data into targeted personalised communications for private and public sector clients. With clear, engaging messages, you can reduce call centre queries, increase revenue and enhance customer experience whilst remaining on-brand.
Dynamic document composition allows you to self-serve and produce complex, personalised documents using an automated workflow - speeding up production time, lowering production costs and improving customer relationships. Integrating our capabilities with your systems provides a full view of your customer communications. We can help to create a wide variety of transactional and business- critical communications, scheduled for specific times of despatch and tailored to the specific communication channel required.
Our solutions allow you the flexibility to tailor communications according to the individual preferences and needs of the customer. Our fulfilment service enables content to be delivered digitally via email, SMS or to a portal, as well as, or instead of, paper communication.
Ensuring consistent, personalised customer experiences
Right message, right time, right place
Consistent, personalised CX
Read about our work
Delivering communications via customers’ channels of choice
Cashplus’ success has meant an increase in credit card statements: our print provision means Cashplus can deliver services efficiently and cost-effectively.
Tailored content to a recipient and utilisation of ‘nudge’ messaging, promoting positive business and customer outcomes.
Detailed MI provided with real time tracking of production. Valuable to clients operating in regulated markets.