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About us

Capita is an outsourcer, working across eight countries to take on the complex, time-consuming tasks that our customers find challenging, to make them more efficient, intuitive and reliable.

Discover Capita
Meet our leadership team

Meet our leadership team

Meet our Board of Directors and Executive Team who guide our strategy and keep the business moving forward.

Meet the team

Investors

Here you’ll find key resources for would-be investors, current shareholders and analysts, including full year and half year results, annual reports, shareholder information, our share price centre and more.

Visit our investor centre
Financial results and reports

Financial results and reports

Catch up on our latest full and half-year financial information.

Go to our results page

Careers

Some 34,000 colleagues make up Capita, transforming essential services for millions of people.  Informed by data and powered with generative and agentic AI, we all share the same drive to do more for our clients and achieve more for our business.

Discover more about working for Capita
Join the team

Join the team

Our work crosses a huge variety of sectors, providing a range of career opportunities you won’t often see elsewhere.

Find your next role with Capita
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Experience brilliance

Transformational customer experience, driven by data, enabled by technology, powered by people.

At Capita Experience, we deliver market-leading customer service outsourcing combining local knowledge with global perspective to enable you to compete, transform and thrive through challenge and change.

We are Capita. Experience the magic.

Get in touch

Our services

We enhance your business goals, helping you optimize your customers lifecycle – end to end.

End-to-end customer management

End-to-end customer management

Create impact in every conversation interaction, from customer care to technical support.

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Flexible contact centres

Flexible contact centres

Whether peaks in demand are planned or unplanned, our flexible managed service solutions are designed to help you deliver the right response. 

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Complaint handling

Complaint handling

We offer end-to-end services for complaints management, from outsourced contact handling to data analytics and CX transformation expertise.

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Key statistics

100

million

customer interactions every year

8

global centres of excellence

16,000

international colleagues

Industries

cheerful young female customer service 1469151420 800x60

Select an industry to learn more

customer experience hero

Let’s transform your customers’ experiences.

Get in touch

Latest news

Learn more about our innovations and partnerships in data, analytics and artificial intelligence which ensure we can attract the best people from around the world, offering fulfilling careers for our colleagues and forward-looking solutions for our clients: