Delivering great customer service through leading-edge systems

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Our many solutions include SmartAgent, which connects advisors and customers through WhatsApp, webchat, text and more, and robotic process automation (RPA) and speech systems that intelligently deal with customers, freeing up your people to deal with more complex enquiries.

Our advanced analytics identify how CX systems can be improved. Partnering with leading-edge, flexible cloud-based providers, we can integrate this technology into your existing CX system.

Capita’s customer data profiling has helped O2 boost upsell by more than 40%, while our RPA is handling 1.3 million of the firm’s customer interactions a month.

We’re always looking ahead to spot the technological trends that will further improve customer experiences and your bottom line.

Key statistics



➥ reduction in contact to order ratio for Marks & Spencer



➥ increase in O2 upsell



➥ return on investment for O2

Our customer experience systems services

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