Providing essential customer advice with our customer advisory bot

Our customer advisory bot is providing a helping hand to local authority customer service teams at a time when the Coronavirus pandemic is putting them under enormous pressure due to the large increases of citizens queries and benefit claim requests.

Our digitally-enabled customer advisory bot is available 24/7 via telephone or online to give citizens quick and easy access to vital information about benefits, council tax and business rates. It can answer basic questions with a range of information and advice and signpost to claim forms.

The software is a plug-in that can integrate with local authorities’ existing interactive voice response systems and websites.

Available now for immediate set-up, weekly reports inform authorities of the bot’s usage and performance.

Taking the strain in a crisis

Our customer advisory bot takes the strain off customer service teams during a challenging time.

It allows them to continue to deal with key customer calls during the pandemic, such as emergency homelessness or safeguarding issues, and to focus on helping the most vulnerable callers who need personalised, human support.

It quickly gives citizens the reliable and accurate information they need, when they need it, without having to wait for a customer service agent to become available.

Download our brochure to read about some examples of how customers can use our advisory bot.


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