Providing essential customer advice with our customer advisory bot
Our customer advisory bot is providing a helping hand to local authority customer service teams at a time when the Coronavirus pandemic is putting them under enormous pressure due to the large increases of citizens queries and benefit claim requests.
Our digitally-enabled customer advisory bot is available 24/7 via telephone or online to give citizens quick and easy access to vital information about benefits, council tax and business rates. It can answer basic questions with a range of information and advice and signpost to claim forms.
The software is a plug-in that can integrate with local authorities’ existing interactive voice response systems and websites.
Available now for immediate set-up, weekly reports inform authorities of the bot’s usage and performance.