Our proactive customer contact service
Universal credit means weekly housing benefit payments can be paid directly to landlords, alternatively a single monthly income - to cover a range of benefits - is paid directly to tenants.
With the need for tenants to manage their money differently, there has been an increase in missed rents payments, arrears and tenancy eviction, with a knock-on effect on social landlords who are facing a rise in court orders to recover debts, an increase in costly tenancy terminations and increased demand for temporary accommodation.
We help you better support your tenants, while minimising the impact on revenue collection, budgets and services, with our fully-managed rent collection and arrears management service. We work alongside your existing teams to support profiling and contact management, taking and making payment arrangements, as well as signposting to wider support and preparing court documentation for non-payers.