The roll out of universal credit continues. Tenants now need to manage their money differently – from weekly housing benefit payments paid directly to their landlord, to a single monthly income to cover a range of benefits, paid directly into their personal bank account. This change is already having a knock-on effect both financially and socially, with an increase in missed rents payments, arrears and tenancy eviction.
Not only is this impacting revenue collection, housing associations are facing a rise in court orders, where it can take years for debt to be fully recovered, along with an increase in costly tenancy terminations, compounded by a rising demand for expensive temporary accommodation. This can all contribute to wider social and mental health issues, placing additional strains on public and charitable services.
We can work alongside your existing teams and procedures to provide a fully-managed rent collection and arrears management service. From profiling and contact management, to taking and making payment arrangements, along with signposting to wider support and preparing court documentation for non-payers, our rent collection services can help you better support your tenants while minimising the impact on revenue collection, budgets and services.