Excellent government services through experience, innovation and expertise

Capita is providing solutions that improve public services and keep essential operations running, at a time when government is under huge pressure.

Government is facing an unparalleled set of challenges, uncertainties and opportunities. All of which are requiring a fundamental rethink of what the state is for, how it operates, citizens' expectations and the way services are delivered.

We believe that quality public services, innovatively designed and powered by technology, are critical to delivering safer, greener and healthier communities. We have a long history as a government partner, designing and operating large, complex contracts, transforming services and delivering core support across central government and in defence, justice, transport, health and education.

Our teams use technology, innovation and intimate domain knowledge to improve services and deliver savings. From the national telecommunications network for smart meters and the UK’s automatic enrolment scheme for The Pensions Regulator, to the gas certification scheme and London’s Ultra Low Emissions Zone, we’re improving outcomes for the UK.

Moving London towards zero-carbon, with the Ultra-Low Emission Zone

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Related Insight
Insight-Major businesses should work together to develop coordinated strategies to hit the 2050 zero carbon goal

Our thinking

Major businesses working together is key to hitting the 2050 zero carbon goal

Air pollution is one of the world’s most devastating killers. The World Health Organization estimates that nine out of 10 people worldwide breathe polluted air, resulting in seven million deaths a year – more than 9,000 of them in London. This is not far behind cancer, which claimed 9.6 million lives globally in 2018.

This is a public health crisis, which is why the launch of London’s 365 days-a-year, 24 hours-a-day Ultra Low Emission Zone (ULEZ) is so important. Capita, designed the system and business processes to operate the scheme, which is run by Transport for London.

This has now been expanded and adapted to track highly polluting vehicles. It helps ensure that residents who live in ULEZ enjoy a two-and-a-half-year ‘sunset period’ when they won’t be charged, giving them plenty of time to replace their current vehicles with more fuel-efficient vehicles.

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Central government specialist areas

Defence

Delivering services of national importance to the UK Ministry of Defence as it moves to the Whole Force Approach that blends military, civil service, regular reserves, sponsored reserves and contractors into the most effective force possible, for the nation.

We’re delivering recruitment to the British Army, as well as e-learning and support services to the UK Defence Centre for Languages & Culture, and technical support to the Astute-class submarine build programme.

We are mobilising our operation to deliver a fire and rescue capability for defence within the UK, Cyprus and Falkland Islands. The provision of new vehicles and equipment, development of an enhanced training delivery model and implementation of new digital solutions will lead to improvements in operational capability and a reduction in risk to firefighters, MOD personnel and assets.

Our team of carefully selected and approved former senior officers and other ex-service personnel ensures the appropriate blend of ethos, military knowledge and innovation is engrained into the work we do on behalf of the MOD – all centred around enabling the forces to concentrate on the main effort.

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The inside story of the Army’s ‘Belonging’ recruitment campaign

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Justice and policing

Delivering mission-critical solutions to law enforcement agencies, our software and services support operational requirements to keep the peace and see justice done, directly improving outcomes for the force, the judiciary and the wider public.

Our services for police help deliver a public-facing, locally-based, modern and intelligence-driven policing service, helping reduce operational risk through smart data and joined up workflows, to increase the effectiveness of investigations.

Our electronic monitoring service helps the justice system reduce congestion in prisons and promote rehabilitation for offenders, while keeping the community safe.

Related services and information

Critical communications systems

Capita is delivering secure, resilient, multi-channel solutions so organisations can keep in touch with crucial team members and improve outcomes

Transport

Partnering with national and local government and their agencies to manage the pressures of increasing congestion, environmental requirements and reduced public resources we help deliver greater connectivity and accessibility for the people of the UK.

We partner government agencies and organisations such as airports, highways and railways to deploy the very best in modern civil engineering technology and help deliver major infrastructure projects to power the UK economy.

Our technology-enabled services support local government agencies to reduce traffic congestion and air pollution in city centres, improving the sustainability of metropolitan transport services and the health and wellbeing of local people.

Our mobile solutions support the rail network to deliver accurate and timely maintenance, inspections and asset-based work to support the transition to a digital railway, delivering efficiency, sustainable growth and improved customer journeys.

Related services and information

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Our work

Helping to keep London moving

Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.

Explore our solutions

Digital diagnostics

We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities, building efficiency into public systems and improve public services.

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Digital operations

We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits, in our work to keep vital public services running smoothly.

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Digital transformation

We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation. 

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