During these unprecedented times we need to ensure we keep the lights on and disruption in day-to-day life is kept to a minimum.
As a result, organisations will need to rapidly adapt to the new norm.
Whilst we continue to stay at home, working remotely, some experience the feeling of social isolation. A company’s reputation and the way they behave and support their customers will be remembered, especially when customers are considering switching to a competitor.
This is particularly challenging for energy companies who normally employ a large field force. For the last few weeks only emergency work has been completed, but how can organisations return to delivering more services in a world where consumers are demanding organisations to dramatically reassess how services are offered?
Capita has a game-changing solution to support the inevitable changes energy companies are experiencing, both with employee working patterns as well as the pressing needs of customers.