Turning information overload into business advantage
At Capita, our broad range of data analytics solutions are allowing companies to better understand their operations, customers and accounts. They’re making better business decisions, from when to hire to where to locate offices, and creating new and improved products and services that meet consumers’ changing needs.
Our analysis helped one major insurance provider reduce its debts by £47m and save £600,000 a year in operational costs. Through methods such as customer journey mapping, we’ve helped Marks & Spencer improve its customer service ratings by 14% and increase online and telephone orders by 24%. Discover how our data analytics services could boost your business.
in operational saving for a large insurance company
We're providing contact centre solutions for some of the biggest companies in the UK. Whether you’d like us to run your entire contact centre service or simply assist your existing teams at peak times, we can help.
We make finding and keeping your customers much easier. Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.