We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital Government support.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Capita plc (‘Capita’) today announces it has secured an extension to its contract to deliver Personal Independent Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Seven crucial steps for delivering successful grant management schemes.