Search by keywords and/or using the filtering options

Showing 9 search results

Charities
Telecoms, media & tech
Vulnerability
Clear filter

From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

Service

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Service

Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

News

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Insight

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Video

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Insight

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Insight

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Reports

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.

Service

Our latest insights