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Consumer electronics
Cyber security
Vulnerability
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Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Service

Cyber security is a broad term which means many different things to many different people, and can often seem to be incredibly complex, expensive, and full of pitfalls at every turn.

Insight

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Insight

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Video

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Insight

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Reports

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.

Service

Our latest insights