As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

A research project into ways to enhance public safety by tackling complexity and risk in taxi licensing applications has highlighted a significant need for a smarter digital solution to a ‘time-consuming, out-dated process’.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Our retail trend report explores new consumer expectations and considers how retailers can respond with speed and agility, to invent and reinvent themselves as they problem-solve and innovate.

Our report considers how today’s retail customer is seeking a deeper involvement and concludes that the brands who give them this are the ones with whom they will choose to shop.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

We’ve used our construction and project management expertise to help North Tyneside Council to reinforce a seawall along its popular promenade, protecting the area and its rare wildlife from coastal erosion.

We're helping the retail industry meet increasing consumer expectations with services which improve online and in-store performance.