From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

From our procurement diagnostic service & business case development, to strategic planning and contract reviews, we identify savings opportunities.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

As a trusted technology and support partner, we’re delivering first-choice software licensing, services, products and support for our customers. By joining forces with the market-leading technology providers, as well as innovative start-ups, we ensure you have easy access to the software and services you need, at a price that reflects our scale.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Our procurement delivery services include de-risked savings delivery, data analytics, contract & supplier relationship management, & resource augmentation.

Our procurement transformation programmes are designed to put you in the right position to reduce costs and improve the value you derive from suppliers.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.