We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Capita today announces it has secured an extension to its contracts with Transport for London (TfL) to continue to manage London’s Congestion Charge, Low Emission Zone (LEZ) and Ultra Low Emission Zone (ULEZ).

It’s been a few months since the long awaited Williams-Shapps Plan for Rail was published, with some early signs of reform already being introduced, such as the recent launch of new flexible tickets for commuters.

Research done over the past few years has shown that having people of different genders, ethnicities, sexual orientations, ages and physical and mental abilities within your organisation is good for all sorts of things from innovation and creativity to engagement and retention.

Our great opportunity debate research – the first quarter results of which are now available to download in our report – found that the change in working patterns had the most impact on individuals and their organisations overall over the past 12 or so months.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

Critical infrastructure in the UK has been severely tested by the current pandemic. As life changed in an instant for many our service industries had to respond.

Covid-19 has forced organisations to reflect on and respond to how they engage, support and communicate with their customers.