A new approach to the home buying experience will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.

News, research, reports and thought leadership articles looking to the future of utilities

Sustainable transformation means a brighter future for banking. Whether that’s being attentive to preferred channels or driving efficiencies to reduce costs, the focus must be on enhancing every moment for your customers and colleagues.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Our extensive range of mortgage, pensions and actuarial solutions is designed to help the finance industry to meet customer expectations and regulatory demand.

Webinar on how modern platforms and AI can modernise the management of information, deliver improved operational insights and enhance policing outcomes.

The current financial pressures are causing many of us to examine more closely what we spend, and to reconsider our attitudes around even the very staples of day-to-day life – such as the car.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.