Collaborating with our clients to deliver outstanding customer experiences
The customer experience (CX) landscape is changing at an exceptional pace. Customer expectations are evolving, influenced by the impact of the macro environment. Businesses are still dealing with the after-effects of the global pandemic, economic challenges, and the growing number of vulnerable customers.
Throughout these downturns and disruption come valuable lessons which create opportunities to reset and rebuild. During the pandemic many companies fast-forwarded their digital strategies, driving new growth channels, and there’s now a huge opportunity for businesses to focus on growth.
By looking forward and leveraging the value of data insights, technology and people, businesses can move into the future with positivity and innovation.
Our latest report: Pathways to progress
Together with leading consultancy Future Collective we’ve produced in-depth reports of the current state of play and growth opportunities for key industry sectors, looking ahead at the next 24 months.
There are several trends that span multiple industries and we’ve rounded up these key findings into an easily-digestible summary, helping CX professionals build on their industry sector knowledge by sharing the best practice and innovation successfully implemented by other industries.
Select your industry below for specific industry-related insights:
As personalisation becomes a core expectation how can retailers meet consumer needs at every step?
Motor finance and leasing
Can ‘finance first’ take the pressure off financing and leasing cars?
Further industry-specific insights for delivering growth
Why demanding customers are providing a stimulus for change in the media industry
Serving people who know what they want means that media companies can more easily identify how to give them exactly that.
Taking the next step for customer-centricity in travel and leisure
Only by focusing on customer-centricity can the travel and leisure sector continue to recover and move into a prosperous future.
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