Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.

From indexing to the storage and retrieval of physical and digital documentation, we help you improve business efficiency and remain compliant.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

Leveraging our deep expertise in data, automation, AI, Cyber and human- centred design alongside our policing experience, we develop user friendly solutions that enhance daily business processes, complex investigations, intelligence operations and strategic leadership decision making.

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

We help you make the most of your resources with innovative new solutions to help you deliver high-performance public services.

From general ledger, accounts payable & invoice approval, to e-procurement, budgeting & forecasting, our software helps you digitise processes & realise savings.

The future of the travel and leisure sector is undoubtedly set to be affected by rising costs, ongoing disruption and growing concerns about its environmental impact - all at a time when consumer demand and expectations are increasing.